If you are looking for old images that are lost or inconvenient to retrieve within your studio, you can request N-Vu to check our offline backup storage. If N-Vu still has the old images, for $4.99 we’ll restore them to a gallery for you to download or for your client to view and shop.
To request this service:
- Email or call customer service at firstname.lastname@example.org or 877.638.7468
- Pay $4.99 ($9.99 if not an annual or monthly plan)
- Within two (2) working days, your gallery will be restored
- We will notify you with an email when the photos are restored
Background: Images uploaded to N-Vu are available online for the life of a gallery plus 13 months. To ensure this timeline we perform routine backups of all published and shared images. As a helpful effort, N-Vu customer service has occasionally restored galleries or provided old images back to studios (which has always been a manual process). Over time we realized that this assistance would benefit more studios, so we decided to add this as an official service when available! Please note that long term backup is not a guaranteed service offered by N-Vu.